Seller Policy – Moika.in

Effective Date: [29 April ,2025]

Welcome to Moika.in’s Seller Platform. This Seller Policy outlines the rules and guidelines all vendors must follow to offer products through our home décor marketplace. By registering as a seller, you agree to comply with these terms.

1. Seller Eligibility

To sell on Moika.in, you must:

• Be a legally registered business or individual with valid tax and bank information

• Agree to abide by our quality, delivery, and service standards

• Be approved by Moika.in’s seller onboarding team

2. Product Listing Guidelines

• Only home décor-related items (e.g., wallpapers, blinds, curtains, murals, etc.) are permitted.

• Product listings must include accurate images, prices, dimensions, materials, and other required specifications.

• Misleading listings or false claims will result in removal or suspension.

3. Order Fulfillment

• Sellers must process, pack, and dispatch orders within the agreed timeline.

• Timely updates, tracking numbers, and shipping confirmations must be provided.

• Delays or repeated cancellations can lead to penalties or account deactivation.

4. Quality Standards

• All products must be new, undamaged, and meet the quality description mentioned in listings.

• Moika.in reserves the right to suspend sellers over quality-related complaints or product misrepresentation.

5. Returns, Replacements & Refunds

• Sellers are expected to honor Moika.in’s return and refund policies.

• In case of defective or damaged goods, sellers must coordinate timely replacements or refunds.

• Costs for return shipping and replacements due to seller fault are borne by the seller.

6. Pricing and Payments

• Sellers control their own pricing but cannot engage in price manipulation or misleading discounts.

• Moika.in will deduct commission and applicable charges before transferring payment to the seller.

• Payouts will be processed on a [weekly/bi-weekly/monthly] basis, subject to order completion and return windows.

7. Prohibited Activities

Sellers must not:

• List counterfeit or pirated products

• Engage in fraudulent activities (e.g., fake orders, reviews)

• Violate copyright, trademark, or intellectual property rights

• Spam customers or misuse buyer data

8. Customer Interaction

• Direct contact with buyers outside of order fulfillment is prohibited.

• All communication must be professional, respectful, and within the platform’s system (if applicable).

9. Suspension & Termination

Moika.in reserves the right to suspend or terminate a seller account for:

• Breach of this policy

• Excessive complaints or negative feedback

• Legal violations or unethical conduct

10. Modification of Policy

Moika.in may update this Seller Policy from time to time. Continued use of the seller platform constitutes agreement to the latest terms.

11. Contact Us

For seller support or onboarding inquiries:
? [Seller Support Email]
? [Phone Number]